Benefits of SAP Cloud for Customer (C4C) for Infrastructure and Construction Companies
The cutting-edge Cloud for Customer(C4C) solution has been specifically tailored for construction and infrastructure companies to augment their sales activities and drive customer engagement via automated, intelligent features
The SAP Cloud for Customer (C4C) solution facilitates an impeccable integration between front- and back-office operations as well as extensive insights about the customer to drive better sales.
The solution also enables the sales department to secure more time with clients and to capitalize on intelligent AI recommendations to win deals.
The C4C solution realises better sales outcomes for enterprises in the construction industry with the following strategic benefits-:
- Pervasive sales footprint
The solution helps to achieve peak customer engagement with real-time updates to chalk out a flexible sales strategy. Also, it facilitates performance tracking even on offline mode.
- Outstanding customer experience
C4C equips the sales professionals with instant access to back-office data and a wholesome view of customer information. This leads to a better customer experience.
- Empowers sales professionals with intelligent features
The service is powered by AI-driven recommendations customized to different clients under different scenarios. Other features of the solution enable the sales team to add contacts, update records, and discover new opportunities automatically.
Some of the other prominent features of SAP Cloud for Customer (C4C) solution include-
- Evaluation of productivity, industry trends, competitive pricing, and defining pre-emptive measures and improvement plans
- Enabling close collaboration between sales teams, customers, and partners
- Access back-office quote-to-cash information in real-time through native integration with SAP ERP, SAP CPQ and SAP Commissions
- Mitigating end-of-quarter surprises with interactive dashboards and embedded real-time customer analytics
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